|
|
|
|
Frequently Asked QuestionsHave a Question? View the common questions below to get answers or contact us belowHow do I get my Club Membership? How long will it take to receive my order? Can I have my package sent to me faster via Express Courier? Do you only take Paypal Credit Card Orders? I have not received my package, is it on it's way? Do You have a Question about Your Order? Can I return the Product? Q? How do I get my Club Membership? When you place your order online, you will be taken to paypal to make a SECURE PAYMENT. When payment is completed, you will need to click on "RETURN TO MERCHANT", come back to the web site and follow the instructions on the "THANK YOU" page to enter members site and select a username and password. If for any reason you missed this opportunity at the time of purchase, please send your paypal confirmation number with your request to "customerservice@kikogolf.com" and we will assist you in membership set up. Q? How long will it take to receive my order? Orders are shipped during the business day by Canada Post (Mail). Delivery depends on the Postal Service and the location being sent. Outside of Canada orders to USA, please allow 2-4 weeks for delivery as packages must clear Canada Customs as well as Customs in your country. Orders placed on the weekend or holidays will be shipped the next business day. Please note: Overseas and Abroad orders, please allow up to 6 weeks for delivery. Q? Can I have my package sent to me faster via Express Courier? (e.g. Fedex/UPS) This is possible, however this is a "Special Order" with Additional Charges. Visit our Order Page and select your location under RUSH DELIVERY. Fees will automatically be applied. Q? Do you only take Paypal Credit Card Orders? Paypal is the online leader in online SECURE payments. Through Paypal you can use major credit cards to make payment. You may also pay using a bank account (checking/savings). Paypal is our Merchant Payment Processing Solution. If you require assistance using the Paypal System, don't hesitate to call us and a Customer Service Representative will be happy to assist you. We value your privacy and do not keep or store any personal customer financial information. (see Privacy Policy ) We also have the option for payments via MONEY ORDER. To do this, visit the Order Page and print off the "ORDER FORM" (PDF - opens with FREE Adobe Acrobat Reader). Locally, you can visit our Business Office and pay Cash in Person. PLEASE DO NOT send CASH by Mail! Q? I have not received my package, is it on it's way? If you live outside CANADA your package must pass through customs before being shipped to you. It may take up to 6 weeks to be delivered depending on the mail delivery and customs processing. PLEASE ALLOW 2-6 Weeks for Delivery. If you have not received your package by week 6, please contact us at the email below and we will be happy to assist you. We do not provide tracking numbers for items delivered by regular mail. Q? Is there a Money Back Guarrantee if I return the product? Yes, you may return the product at any time for a refund. Once returned, refund will be given. Please note, if the package is opened, the return is subject to a $10.00 restocking fee. You will be responsible for mailing the product back. ONLY unopened packages will receive a full refund. Q? Do You have a Question about Your Order? Please contact us at customerservice@kikogolf.com or call us Monday through Friday between 9am and 5pm EST. @ 1.866.225.8100. We will be happy to answer your questions. |
|
